How bad are coach Mike Shanahan's Redskins? Let us count the ways: a record four straight last-place finishes in the NFC East; six straight home defeats to end the season (a first since 1994); a minus-14 turnover ratio (tied for 30th in the league) and an amazing ability to fail to rise to the occasion. While the offense was struggling at mid-season, failing to top 20 points in seven straight games, the defense allowed an average of just 20. But when the offense finally got on track, averaging 21 points over the final seven games, the defense faltered and surrendered an average of 27. The result: a 5-11 record, the worst of Shanahan's 17 full NFL seasons.